Communication Intelligence Hub
TrustAdvanced · 8 min read

How writing earns trust

Trust in writing comes from specific, owned claims; calibrated confidence; and the conspicuous absence of performance.

Specific over abstract

Specific details signal that the writer was actually present for the thing they're describing. Abstract claims signal that they might be paraphrasing someone else's account.

Own your claims

'It is widely believed' costs you trust. 'I think' costs you nothing — it's accurate. Owning a claim makes the reader trust the claim more, not less.

Acknowledge what you don't know

Writers who name the limits of their argument are trusted more than writers who pretend there are none. The phrase 'where I'm less sure' is one of the most credibility-building phrases in English.

Put it into practice

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